Legal

Refund Policy

Last updated: July 28, 2026

1. Overview

At DigitalQuiver, we are committed to delivering high-quality work that meets the agreed scope. This policy outlines the conditions under which refunds may be issued.

2. Eligibility for Refund

You may be eligible for a full or partial refund under the following conditions:

  • Order not started: If you cancel your order before our team has begun work, you are eligible for a full refund.
  • Failure to deliver: If we are unable to deliver the agreed service within a reasonable timeframe (2x the stated delivery time), you are eligible for a full refund.
  • Work does not match scope: If the final delivery materially does not match the agreed scope of work and revisions have been exhausted, a partial or full refund may be issued at our discretion.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Work has been completed and delivered as per the agreed scope.
  • Dissatisfaction due to a change of mind after work has begun.
  • Refund requests submitted after 14 days of final delivery.
  • Ongoing service subscriptions (PPC management, store management) after the first billing cycle has been completed.
  • Situations where the client has not provided required materials (content, access, assets) within the agreed timeframe, causing delays.

4. Advance Payment Policy

For orders placed with 50% advance payment: if the order is cancelled before work begins, the full advance amount will be refunded. If work has begun, the advance payment is non-refundable unless the work materially fails to meet the agreed scope.

5. Revision Policy

Before requesting a refund, clients must utilize the revision allowance included in their package. Refund requests will not be processed if available revisions have not been used.

6. How to Request a Refund

To request a refund:

  1. Log in to your client dashboard and send a message on your order with subject "Refund Request".
  2. Or email us at digitalquiverinfo@gmail.com with your order number and reason.
  3. We will review your request within 3 business days and respond with our decision.

7. Refund Processing

Approved refunds will be processed within 7 business days via the original payment method (bKash, Nagad, Rocket, Bank Transfer, PayPal, Wise, or Stripe). Processing times may vary depending on the payment provider.

8. Contact

For any questions regarding this policy, contact us at digitalquiverinfo@gmail.com.